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Why is My KBA Box Greyed Out?

  • Your firm administrator has not yet enabled Knowledge Based Authentication for your firm
  • If you are a Firm Admin, you can enable KBA firm wide by clicking on “Settings” in SignatureFlow

  • Click on the “Company Settings” tab and choose “Authentication”
  • Check the box to enable KBA and click “OK” to Confirm
  • Click “Save and Close”

  • All users of SignatureFlow in your firm will now have the ability to select that option when sending documents out for electronic signature

Click Here for a video of the above

 

IMPORTANT: If you need further assistance Please Submit a Ticket or call 1-800-716-2558 ext. 202.

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