- Your firm administrator has not yet enabled Knowledge Based Authentication for your firm
- If you are a Firm Admin, you can enable KBA firm wide by clicking on “Settings” in SignatureFlow
- Click on the “Company Settings” tab and choose “Authentication”
- Check the box to enable KBA and click “OK” to Confirm
- Click “Save and Close”
- All users of SignatureFlow in your firm will now have the ability to select that option when sending documents out for electronic signature
Click Here for a video of the above
IMPORTANT: If you need further assistance Please Submit a Ticket or call 1-800-716-2558 ext. 202.