- In some instances Outlook will disable the SafeSend add-in and will need to be enabled manually
- Click on "File" in Outlook and select "Slow and Disabled COM Add-ins"
- Find SafeSend and press the "Always enable this add-in"
- After restarting Outlook the Add-in will be visible on the toolbar (the location may be different)
If the problem persists this article gives another option to resolve the issue.
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