Creating a Help Center Account

You can create an account for the cPaperless Help Center. With this, you can keep track of all the tickets that you have submitted.

  • Once on the Help Center home page click on the "Sign In" option on the upper right-hand side of the screen. 
  • This will bring up a separate window asking for login information. 
    • To create the account, select "Sign Up" near the bottom of the box.

  • After selecting "Sign Up" this will bring up a new box asking for your full name and email. 
  • Fill in the needed information and select the "Sign up" box at the bottom.
  • You will then receive a confirmation "Sign-up Complete" box verifying that you will receive a Welcome email shortly. 

  • Once you have confirmed your account you will now be able to Login to the Help Center when submitting a request.
  • This will provide you with a Dashboard to view all tickets that you have submitted. 
    • You can view the following:
      • Ticket#
      • Subject
      • Requester
      • Date Requested
      • When it was last Updated
      • Which Group is working the ticket
      • Who is working on your ticket
  • You may also request to see everyone within your Organization. 
    • If this is something that you would like. Please submit a request to support. 

 

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