SafeSend Returns - Processing Returns in Portrait Mode

Situation: When using a monitor that is in portrait orientation rather than landscape, the editing options in the left and right panels during processing are not visible. 

Status: Corrected. 

Workarounds: Use a monitor that is in landscape orientation.

Alternatively, it is possible to use the green Edit Client Info button in the action menu to add a taxpayer/spouse email address, which will allow you to deliver the return. Unfortunately, vouchers, refunds, and e-file forms cannot be edited in portrait mode. 

Reference Number: 80384

Update: This issue was resolved on 7/22/2022



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  • Official comment

    This issue was resolved on 7/22/2022.

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